Applause Cards
Reason for Recognition? Cassie was working in the clinic and came over to Urgency Services to comfort a patient that was having a rough time. Cassie sat and talked with the patient until she was able to calm down and feel better. Cassie is always going the extra mile to ensure our patients get the best care possible.
Behavior Of Excellence demonstrated: Engaged
-- Mellissa Milliman
Dec 8th 2017
Reason for Recognition? A patient was transported to Duluth and her walker was forgotten here at FirstLight. The walker was of great importance to her and vital that she have it in her possession. Jamie heard about the situation and offered to deliver the walker to her after his work hours.
After rounding with the patient via telephone, she stated she was very pleased and said: "he was so wonderful." Not only did he deliver, but he took the time to sit and visit with her for awhile before he returned.
Thank you Jamie for making a huge impact on this patient.
Behavior Of Excellence demonstrated: Community Focused/Driven
-- June Juday
Dec 7th 2017
Reason for Recognition? Thank you so much for the awesome job on the window, you rock...you're the best!
Behavior Of Excellence demonstrated: Professional
-- Jackie
Dec 5th 2017
Reason for Recognition? Thank you both for helping a patient over your lunch break get her refills and her labs done. The patient was here for a different appointment and she really appreciated you guys doing that so she did not have to make another trip with the bad weather/roads.
Behavior Of Excellence demonstrated: Teamwork
-- Jen
Dec 5th 2017
Reason for Recognition? Thank you both for helping me with two discharged rooms in ER. I really appreciated your help. Great team work!
Behavior Of Excellence demonstrated: Teamwork
Dec 5th 2017
Reason for Recognition? Working extra hours and covering a lot of open shifts in the month of November.
Behavior Of Excellence demonstrated: Teamwork
-- Scott Cheney
Dec 1st 2017
Reason for Recognition? Patient called to let us know that these five ladies have gone over and above her expectations to help fix a terrible situation with another facility. She states they are compassionate and kind. The patient states that they have been "unreal". It warms her heart to know that we have employees that care so much.
Behavior Of Excellence demonstrated: Professional
-- Mindy Blood
Dec 1st 2017
Reason for Recognition? Thank you to the scheduling ladies for helping us work through our previous scheduling troubles! You ladies work wonders!
Behavior Of Excellence demonstrated: Teamwork
-- Social Services/Care Team
Dec 1st 2017
Reason for Recognition? For going above and beyond for a difficult patient in severe pain in another department! Thanks so much for your willingness and helpfulness!
Behavior Of Excellence demonstrated: Teamwork
-- Julie O'Connor
Nov 29th 2017
Reason for Recognition? While in my office today I heard a patient stop Nikki in the hall to tell her how much she enjoys seeing Nikki in the clinic and that Nikki gives great care. The patient was very moved by the interactions she has had with Nikki. Great job Nikki!!
Behavior Of Excellence demonstrated: Engaged
-- Jen Lidke
Nov 29th 2017
