Women’s Health Campaign – “Excited”
One of the goals for 2016 is to promote to our patients (current and future) is that we offer comprehensive care for women. This ad will be in this week’s paper and on social media.
Marketing
Administration
Behaviors of Excellence
We are ½ way through the year of presenting each of the 4 components of the Behaviors of Excellence. Overall, the feedback has been incredibly positive and we, within the Behaviors of Excellence committee are excited to continue seeing our organization change and grow with these common foundations.
We are Engaged Employees
Make eye contact, smile, and greet everyone using their names if known
Introduce ourselves, explain the care or service, and duration
Lead by example by exceeding the expectations of employees and the community
Create positive energy by actively listening, being open minded, and dedicated
Assist our facility to maintain a clean and welcoming appearance
Utilize resources wisely, are punctual, committed, and prompt with all communication
Adapt to change with enthusiasm
Accompany others to their destination
We are Professional
Grow from experiences and seek new knowledge and skills
Represent FirstLight with integrity at work and in the community
Create positive first and lasting impressions
Respect the ideas, opinions, expertise, and diversity of others
Maintain a clean appearance, wear professional attire with a clearly visible badge
Use positive language, keep an upbeat tone, and avoid profanity
We are a Team
Partner with others to provide exceptional patient experience
Praise others by communicating their strengths and accomplishments
Positive, open minded and helpful when collaborating
Demonstrate care and empathy toward each other
Complete job duties and unplanned tasks in a timely manner
Respectful in every situation
We are Community Focused/Driven
Partner with patients and families in their care
Volunteer through FirstLight at community events
Communicate effectively recognizing that every interaction is important
Smile when on the phone or when meeting in person with others
Respect privacy, space, and interaction of others
Mindful that perceptions are reality and every interaction is important
Employee Wellness
WOW Tip – The Benefits of Meeting A Goal: Mental Toughness
Implementing a new healthy habit can be difficult. The first step is asking yourself if you are ready to implement a new healthy change. If you are motivated and ready to change, setting a goal is key to success. Creating a goal that you can work toward can be very helpful and provide a clear objective to strive for.
A benefit of setting and actually meeting a goal is the mental toughness or resilience that you develop along the way to meeting your goal; you find strength and determination that you did not know you had. This is typically from having a few setbacks along the way and needing to overcome obstacles in your journey. It also makes the thought of pursuing new goals not quite as frightening because you ‘been there, done that.’ It gives you an inner belief that you can succeed.
So, along with the great feeling of accomplishing something you set out to do, you will also gain mental toughness along the way.
It starts with setting a goal.
Employee Wellness
Employee Wellness Survey RESULTS
Thank you to all employees who completed the 3-question employee wellness survey and provided feedback to make our program better. Your input is appreciated. We had 166 employees take part in the survey with lots of great ideas and comments shared.
The wellness committee is happy to share that the results from the first question show 88.95% of employees have implemented a healthy change in their life due in part to the employee wellness program. WOW! That’s a lot of hard work!
Thank you employees for your participation in wellness activities. Your support and participation help make the program successful and drive future wellness activities.
We would also like to thank Resource Training and Solutions for funding FL employee wellness events.
Marketing
Welcome Dr. Kaijage!
On Monday July 11, please welcome Dr. Ingrid Kaijage!
She comes to us with over 20 years experience and will be practicing in Pine City and Hinckley. Prior to FirstLight, Dr. Kaijage practiced at Essentia in International Falls. She will be in training from Monday and Tuesday and in clinic (Pine City) on Wednesday seeing patients.
Dr. Kaijage specializes in family medicine, chronic disease management, OB (prenatal care and deliveries, including C-section), pediatric care, wellness visits and women’s health.
Below find one of the ads that will be featured in the newspaper introducing her to our communities; other ads have been produced for social media.
Take a few minutes to introduce yourself and welcome her to our #FirstLightFamily!
