Tuesday:  Behaviors of Excellence

Our business is all about the patient, it is the reason we have our jobs and why we acknowledge our patients by giving them the best of us at every encounter.

In our everyday lives, we expect and pay for excellent service, whether we are consumers in a retail store or while car shopping or hiring someone to do remodeling for us. When our service is excellent we are likely to notice because it stands out from the norm.  It’s then when we take the time to share our experiences with others.  In our work situation, our customers are the patients, who are sick or in pain and may not be on top of their game, which is why we need to be on top of ours, with every patient, every time!

Our goal is:   better care = better outcomes = better patient satisfaction = more satisfied communities, directly tying to the vision of our organization.

We want to remind you that when you drink your water or soda, that we are FirstLight and we that we represent professionalism, we are community focused; we collaborate as a team, ultimately creating an engaged work environment.

Enjoy your new Can Koozies! They will be delivered to your manager this morning!

Happy Hospital Week!

Thank you for investing and caring from your heart every day of every year. We appreciate the fact that you give your all to our neighbors, providing medical care in our facilities and running vital programs needed within our community. Together we are committed to supporting the health and well-being in and around the different communities we serve.

Each day you will receive an email and a posting on the intranet about what that day of the week highlights to show our gratitude to all of you who make FirstLight great!

AHA’s theme this year is “Health Care from the Heart,” so various posts/tweets will be relating to this. Our social media accounts will be utilizing the following hash tag #HospitalWeek to categorize our activities so please remember to like and share.

Monday: Employee Gift

A small token of First Light’s appreciation will be given to say THANK YOU to everyone because all of you are dedicated, engaged and compassionate about supporting the health of the members within our communities.

Members from the Hospital Week committee will be delivering gifts throughout the day.

Hope for Recovery: Practical Strategies for Dealing with the Complexities of Mental Illness

Hope for Recovery is a six hour class taught by a trained family member that provides practical strategies for dealing with the complexities of mental illness. Participants learn about mental illnesses, treatments, coping and communication strategies, the mental health system, and local resources. This class is ideal for family members and caregivers.

June 25^th in Hinckley – register here

This class is free but registration is required. A flyer with additional information is attached.

Dispelling the Myths: Deaf and Hard of Hearing Trends Seminar

Deaf and Hard of Hearing Services  will sponsor “Dispelling the Myths: Deaf and Hard of Hearing 101,” an all-day, free, public training covering various aspects of being deaf and hard of hearing.  The seminar is set for 9 a.m. to 3:30 p.m. on Tuesday, May 3, at Eastwood Life Enrichment Center in Mora, Minn. See the full brochure here.

Other topics to be covered include:

• Terminology and definitions

• Communication tips  and methods

• Sign language interpreters

• Hard of hearing issues

• Deaf culture

• Resources

Due to the limited seating, early registration is encouraged by calling the DHS Deaf and Hard of Hearing Services’ St. Cloud office at 1-800-456-3690 or by sending an e-mail to dhhs.stcloud@state.mn.us. When registering, please provide the following information: name and complete address; employer and job title; daytime and evening phone numbers; date of seminar; and email address. A confirmation email or phone call we will be sent about one week before the training. Registration must be received by April 26.

Enjoy you lunch or dinner outside on the NEW picnic tables! The sunshine is coming!