Join us from 11:30a-1p at our annual community picnic!

Tuesday:  Behaviors of Excellence

Our business is all about the patient, it is the reason we have our jobs and why we acknowledge our patients by giving them the best of us at every encounter.

In our everyday lives, we expect and pay for excellent service, whether we are consumers in a retail store or while car shopping or hiring someone to do remodeling for us. When our service is excellent we are likely to notice because it stands out from the norm.  It’s then when we take the time to share our experiences with others.  In our work situation, our customers are the patients, who are sick or in pain and may not be on top of their game, which is why we need to be on top of ours, with every patient, every time!

Our goal is:   better care = better outcomes = better patient satisfaction = more satisfied communities, directly tying to the vision of our organization.

We want to remind you that when you drink your water or soda, that we are FirstLight and we that we represent professionalism, we are community focused; we collaborate as a team, ultimately creating an engaged work environment.

Enjoy your new Can Koozies! They will be delivered to your manager this morning!